Refund policy
RETURN & REFUND POLICY
At Nexa Box Store, we strive to ensure our customers receive high-quality products. To maintain our competitive pricing and operational efficiency, we have a strict return policy. Please read the following conditions carefully.
1. Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return or refund. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns and Refunds
We only accept returns and issue refunds for items that are defective, damaged upon arrival, or incorrect (you received the wrong item). We do not accept returns or issue refunds for "buyer's remorse" or a change of mind.
To be eligible for a refund, you must provide clear proof of the defect or damage.
3. How to Request a Refund for a Defective Product
If you receive a damaged or defective item, please follow these steps:
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Contact us immediately at support@nexabox.store.
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Include your Order Number and full name.
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Attach clear photos or a short video demonstrating the defect or damage to the product.
Once we receive and inspect your evidence, we will notify you of the approval or rejection of your refund. If approved, we will process a full refund to your original method of payment.
4. Return Shipping Costs
In cases where our support team requires you to physically mail the defective item back to us or our supplier, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
5. Processing Refunds
If your refund is approved, it will be processed automatically. Please keep in mind that it can take between 5 to 10 business days for your bank or credit card company (or Stripe) to process and post the refund to your account.